Explore vManager

All-in-one IT Lifecycle Management Software

Request a LIVE demo

Take a tour of vManager

Click on icons and menus below for more detail

vManager

vCom Solutions John Smith

Home
- Dashboard
Planning & Procurement Management
Operations Management
Expense Management
Tools and Support
- Tools
- Support

Dashboard

vCom’s Dashboard is a centralized view into various menus, reporting and tools throughout vManager. Understand trends and analytics, open action items and spend optimization opportunities.

Spend under management
Billing trends
Customer action items

Solution Design

Network planning, optimizing server roles, balancing access and security, and rolling out new apps continuously strain the challenges of successfully managing the IT lifecycle. Designing and Sourcing the entire solution stack is the key to building a solid foundation for delivering an enterprise class technology solution that performs to expectations, is always available and is within cost boundaries. Success is possible with the alignment of a clear vision and smart project plan.

Coming Soon

Will be available with the 10.1 release

The go-to place for design proposals for upgrading circuits or networks and comparing different options via an ROI Calculator

IT Planning
Technology Architecture Design
Service Provider Benchmarking
Vendor Scorecard Access
Built-in RFP Process

Solution Design Process

It’s Here

Now available with the 10.1 release

The go-to place for design proposals for upgrading circuits or networks and comparing different options via an ROI Calculator

IT Planning
Technology Architecture Design
Service Provider Benchmarking
Vendor Scorecard Access
Built-in RFP Process

My Solutions

It’s Here!

Now available with the 10.1 release

The go-to place for design proposals for upgrading circuits or networks and comparing different options via an ROI Calculator

IT Planning
Technology Architecture Design
Service Provider Benchmarking
Vendor Scorecard Access
Built-in RFP Process

Shop

This tool enables you to initiate pricing options for new vCom managed Wireline (Networks), Collaboration, Mobile and Cloud services.

Choose existing locations or add new sites
Determine service type and contract terms

Pending Prices

After you’ve initiated a request through vManager’s ‘Shop’ tool, you will have access to vCom managed services options and pricing from hundreds of carriers across the country with a few easy clicks.

Real-time pricing
Instant quote management and price comparisons
Shopping cart with easy service order approvals and order tracking

Budgeting

Once you’ve established your Cost Center/ AP posting file with vCom, this tool allows you to create and manage an annual budget.

Track overall spend, trends and actual vs. projected reporting

AP

Understand how to automate the process of cost center allocation, AP file generation and cost center budget reports.

Establish your AP file based on your current Cost Center and GL allocations

Payments

Quickly reference the history of previous payments or determine your current balance for both wireline and mobile spend.

Invoices

Retrieve all of your technology invoices from one portal. Understand how to view your charges by carrier or inventory type and create an invoice workflow to automate the approval process.

View your bill in PDF, Excel or portal summary
Break out charges by service type, carrier or location
Establish workflow approvals to match your company’s internal procedures

Engagement Projects

Engagement Projects were designed to effectively establish communication between you and your vCom team. They work just like an Account Inquiry ticket but can be assigned to your internal team members.

Track project details and current owner
View historical notes and communication

Mobile Tickets

Access the Mobility platform to view current status of all procurement and service orders.

Shipping and tracking information
Current status including notes and updates

Wireline & Collaboration Tickets

Research and view current and past tickets related to billing inquiries, account inquiries and trouble tickets.

Open tickets
Find details such as historical notes, contacts and inventory attributes

Hardware Inventory

This tool allows users to track and maintain assets such as laptops, desk phones, printers or software licenses both online and through vCom’s free mobile app. It is highly configurable and offers customizable fields that can be created to fit individual business needs.

Photos and notes
Tracking by person, location or asset type
Cloning and historical ownership
Depreciation, warranty and end-of-life

Unmanaged Audited Retial Inventory

vCom’s team of Telecom Analyst experts will audit products & services through customer invoices and CSRs. Once their research is complete, the inventory is stored here and can be viewed in various charts and reports.

Unconverted inventory eligible to convert to vCom spend
Metrics by carrier and service type
Inventory with/without contract terms and out of contract

Mobile Inventory

Access the Mobility platform to gain control over your mobile inventory, usage and costs.

Create detailed custom reports with fields to meet your business needs
View features, plans and usage
AP, Cost Center and GL Coding

Wireline & Collaboration Inventory

Find a complete list of vCom managed wireline and collaboration services (POTs line, DIA, cable, MPLS, hosted PBX, etc.) along with granular details and attributes.

Open trouble tickets on specific inventory items
Customized naming options
Historical lifecycle data related to tickets and orders
Monthly cost breakdown and applicable service order/contract

Mobile Orders

Access the Mobility platform to review moves, adds, changes and disconnects for your mobile devices.

Open, pending and completed orders
Current line status and shipping information

Wireline & Collaboration Orders

Navigate the “Orders” tool to review moves, adds, changes and disconnects for both wireline & collaboration orders.

Open, cancelled and closed orders
Service attributes and key features
Historical notes and email correspondence

Usage Rates

Research various long distance usage rates by location, carrier and service type.

Usage type
Price per minute

Managed Services Workflow

View and electronically approve vCom managed services contracts and exhibits in this tool.

View contract status
Download and save documents

Document Center

Access vCom’s document repository for all contracts, vendor account reports, network diagrams and master service agreements related to vCom.

Organization and sorting options
Upload and store your own documents
Customized naming and document descriptions

Conf/Calling Card Procurement

vCom offers a simple way to automate ordering for conference calling and calling card services.

vAnalyzer

Access a historical 13 month view of your technology costs and highlight specific variations in rates, fees and pricing.

View high level trends or get granular information about where your costs fluctuate
Will help you easily understand why there is a cost increase/decrease

Charts

Learn how to best choose from over 70 reporting charts that will help you dive deeper into your overall spend, inventory and usage.

Create your own chart group to view trends that are apply to your everyday tasks
Accounting, usage and inventory charts and trends available

Reports

Work with your Software Adoption Team (SAT) to understand the available custom reporting options and when/how to download and save.

Ad-Hoc Reports

Discover the abundant capabilities within this fully customizable reporting tool.

Create personalized reporting that will help you with your day to day functions.
Choose from Billing, Inventory or Ordering reports
Create auto generated reporting that can be emailed to various groups or people

Utilization

View your utilization trends across all vCom-managed voice, data and mobile spend. See and drill into bandwidth utilization across all monitored carrier circuits.

Includes Monitoring & Notification
Leverage vCom’s NOC for proactive management of alerts and outages

Tools

Get access to your vCom Account Team. Contact information, escalation procedures and security settings are found here. You’ll also have access into vCom University which includes training videos and various learning tools.

Locations

Access and view a library of all locations with Lifecycle Aggregator, Lifecycle Direct and Expense products.

Manage assigned contacts and Cost Centers
Add non vCom managed locations for a centralized view of all sites

Employees

Learn how to create a complete list of employees, assign inventory that they currently utilize, and associate them to their specific location.

Security

With the high demands of data security, this menu provides many layers and options to best meet your business needs.

Configure password rules
Reset passwords
Determine user types and access points

Contact Info

Get to know your vCom Account Team, and know who to contact when Support is needed.

vCom holiday schedule
Escalation list and procedure
Trouble severity tiers

vCom University

Access training documents, video tutorials and other learning options available to all vManager users.

Vendor Management

Learn where to find carrier and vendor related intervals, outage updates and name changes due to mergers and acquisitions.

Unmanaged Audited Retail Inventory

vCom’s team of telecom analyst experts will audit products and services through customer invoices and CSRs. Once their research is complete, the inventory is stored here and can be viewed in various charts and reports.

Unconverted inventory eligible to convert to vCom spend
Metrics by carrier and service type
Inventory with/without contract terms and out of contract

Wireline & Collaboration Tickets

Research and view current and past tickets related to billing inquiries, account inquiries and trouble tickets.

Open tickets
Find details such as historical notes, contacts and inventory attributes

Service Order Workflow

This tool allows you to view and approve vCom Service Orders. You can also create a work flow approval process that includes notifications to pending approvers.

Invoice Tracking & Admin Tool

Track the status of Lifecycle Management Direct and Expense invoices that are in the process of being loaded into vManager. This tool also allows you to update carrier portal information such as portal URL, user ID and password.

View important information like invoice load and billing dates
See a complete list of invoices loaded that are associated to a specific carrier account number

Invoice Workflow Management

Create custom workflows to view and manage invoice approvals. With this latest feature, you can create as many workflows as you need for multiple accounts.