IT departments at mid-sized enterprises have limited time and resources. Without the right tools and expertise, the process of selecting, implementing, and managing networks and circuits often results in downtime and costly billing errors.
vCom’s technical support team manages all technical issues and trouble tickets on a 24/7/365 basis, drives carrier escalations to reduce service-impacting outages, and provides ticket updates through the vManager portal. Our cloud-based software also provides a consolidated view of spend across all phone and data products and carriers, and serves as a central repository of information to analyze and manage your technology management environment.