Order Management

Manage and track order workflow, projects, carriers, testing, and deployment.

ORDER WORKFLOW

Get a customized, centralized view of all provider orders on any device. Automatically receive daily order summaries to track daily changes, service delivery, vendor dispatches, inside wiring, and hardware shipment.

PROJECT MANAGEMENT

vCom helps ensure that services are installed on time and as ordered. We manage scope of work documents, technical documentation, testing plans, network diagrams and all vendor communication. All communication is centrally tracked and linked to vendor, project, and asset.

CARRIER MANAGEMENT

We verify technical specifications, validate product compatibility with your equipment, scrub and accurately submit all orders, and drive escalations to ensure accuracy and timely delivery of services.

TESTING & DEPLOYMENT

vCom follows rigorous testing protocols to ensure that the new services work as ordered and meet your business requirements.

Asset Management

Carrier services inventory monitoring, hardware management, customized technical attributes, inventory reconciliation.

CARRIER SERVICES INVENTORY

A central repository of all your carrier inventory, accessible on any device and searchable by location, service, reference ID or familiar name. Tied to the inventory are all orders, charges, contracts and associated cost center assignments.

HARDWARE MANAGEMENT

An asset management platform manages hardware and software data including warranty information, depreciation schedule, cost center and asset-tag. Run reports by manufacturer, make and model, or cost center.

TECHNICAL ATTRIBUTES

Customize service attributes by product, including line use, to facilitate identifying IT assets.

INVENTORY RECONCILIATION

Manage IT assets, including centralized storage of technical specification data customized by service. All data is searchable and available on any device.

Service & Support

24/7/365 help desk & tech support, NOC, moves, adds, changes, disconnects, vendor management, troubleshooting, managed network services.

HELP DESK/SUPPORT/NOC

vCom’s 24/7/365 help desk is available to manage your IT services. We offer e-bonding to providers’ systems, direct access to provider portals, and updated escalation lists. Open trouble tickets via any device and centrally track all issues.

MOVE/ADD/DISCONNECT/CHANGE

vCom works with you to manage and track any adds, moves, changes or disconnects. All orders are tracked in a centralized view for all providers. Log into our web portal or mobile app any time for the latest status, specifications or notes.

VENDOR MANAGEMENT

Track tickets and ensure that they are effectively escalated. Our team maintains close relationships with service providers that helps efficiently manage deployments or resolve an outage.

MANAGED NETWORK SERVICES

vCom monitors infrastructure health and performance for dozens of alerts based on customized thresholds.

CLARITY AND CONTROL OVER THE ENTIRE IT LIFECYCLE

A single platform to manage expenses and improve visibility and control across networks, mobile, cloud SaaS, and collaboration technologies.

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